Training and adoption
Role-based training for billing, finance, sales ops, and administrators, on your instance, with your transactions.
Read moreNetSuite · Managed services
A NetSuite team, without the hire.
Most media companies need a NetSuite administrator about a third of the time, an architect about a tenth of it, and someone watching the integrations every night. Managed services covers all of it: a monthly block of hours, a weekly cadence, a backlog you control, and people who already know how your instance is built.
When this is the right engagement
- The administrator left, or was never hired
- Two releases a year land and nobody checks what changed
- Integrations fail quietly and are found at month end
- You want the implementation team to stay on after the first close
- Finance wants a roadmap for the instance, not just tickets closed
What you get
- A named lead and a second consultant who both know the instance
- A weekly working session and a prioritized backlog you own
- Administration: roles, forms, saved searches, items, and customer hygiene
- Release review before each NetSuite release, with anything affected fixed ahead of it
- Integration monitoring with failures caught and fixed before they reach the close
- Month-end support when the team wants a second pair of hands
- Quarterly instance review against your roadmap
How it runs
- 01
Onboarding and instance review
If we did not build it, we read it first.
- 02
Backlog and cadence agreed
What matters most, who decides, and when we meet.
- 03
Weekly delivery
Builds shipped, hygiene kept, integrations watched, documentation updated.
- 04
Quarterly review
The instance against the roadmap, and the roadmap against the business.
Questions we get
Is there a minimum term?
Managed services run month to month after an initial period agreed at the start. If the backlog runs dry, we say so rather than inventing work.
Work and news
Notes from NetSuite engagements.
Case studies from NetSuite engagements are being prepared for publication. The record above is public in the meantime.
Start with the stuck point
What should the ledger know that it doesn’t?
Bring the handoff, reconciliation, or report that keeps resurfacing. We will tell you whether it is a NetSuite problem, a data problem, or a systems problem, and what to do about it.